Paranoia II

They are still out to get me you know. It’s something being harassed by a weird old lady in a wheelchair. It’s quite another thing shrivelling with embarrassment when a piece of supermarket technology starts shouting at you.

These supermarket DIY check-outs look like a piece of cake – and if you only have a basket of stuff – as I usually have as I nip to Sainsbury’s by bike – they should in theory be a lot quicker than queueing up behind a mother-of-five doing her monthly £800 spend.

I dipped my metaphorical toe into the water with a newspaper, a greetings card and pack of catfood – dead easy to swipe those nice flat bar codes – paid by card and used a store carrier, which i don’t normally do. No problem and no I didn’t need the assistance either of the Sainsbury’s ladies gossiping about a friend of theirs who’d been unfortunately arrested during a fracas the night before.

So the next time I did a bike shop – Sains have considerately provided covered bike racks so I feel duty bound to use them – I was pretty confident the self check-out (I wish they’d change the name – sounds far too much like a euthanasia clinic) – would be quick and easy.

This time I had my own bag – a rucksack which when loaded with potatoes, broccoli and a pack of four tins of Branston baked beans slows me down to 9mph on the hill. I pressed the “I am using my own bag” button.

“ATTENTION. Please wait for a member of staff to authorise the item,” a techno-voice blared out. It was quiet in Sainsbury’s at 8.35am. Five people around me checking themselves out looked over at my bag and nodded as though they were noting that I did indeed have my own bag. I could feel them thinking “Awkward cuss. Why doesn’t she just use the orange plastic ones like the rest of us?”

So I waited for one of the gossipy ladies to come and authorise my bag. She was a cheery chubby girl with a smile that reminded me of a picnic one sandwich short. Nevertheless, this girl had the patience of several saints. She was helping two women to try and find the bar code on huge sack of cat litter that they could barely lift, let alone manoeuvre across the scanner. It took three of them at least five attempts before the glorious peep of “bar code registered” was heard. Only then did Cheery Girl bring her smile over to me, jab a couple of fingers on my screen and say “There you go my love” all of which I find both patronising, hopelessly inefficient and irritating in a way that makes me ashamed of being irritated.

At least I could proceed, even though by now the whole point of being able to whizz my stuff through the check-out under my own steam had been completely undermined.

The techno-voice blared out again.

“UNEXPECTED ITEM IN THE BAGGING AREA. UNEXPECTED ITEM IN THE BAGGING AREA. PLEASE REMOVE THE ITEM BEFORE CONTINUING.”

I felt like saying “Yes. I know what it is. I put it there. That would be my cycling helmet, you crass piece of customer crapware. If you just give me an option to touch-screen “cycle helmet” I’ll tell you.”

Point is, it’s a new helmet and I’m not having it rolling around the floor. Neither am I carrying it while I attempt to manipulating my King Edwards so that the barcode bit of plastic is flat enough to swoop pass the scanner.

The space next to my rucksack seemed the only option.

Course, the machine wouldn’t shut up.

“UNEXPECTED ITEM IN THE BAGGING AREA. PLEASE WAIT FOR ASSISTANCE.”

Oh God. It seemed twice as loud. Now people were tut-tutting under their breath and staring at the dunderhead who needs assistance. What on earth has she got in her bagging area? I ask you. Necks were craning and children were coming to get a good look at the cause of the repeated error message.

I expecteded a swat-team of Sainsbury’s de-baggers to arrive at any moment but Cheery Girl caught my eye and nodded, indicating she’d be with me shortly. She was dealing with a couple whose toddler was busy loading items straight into his own pushchair. Early training for a life of crime, no doubt. The kind of kid who needs a kindergarten cop. I’d have confiscated his teacher beaker for a start.

“It’s my helmet” I mouth silently at Cheery Girl, pointing to my bagging area. (No, not that one, although I admit having two kids has taken its toll.)

“I’ll remove it, ok?”

I slung it over my arm

The techno-Nazi machine still wasn’t having it.

“PLEASE WAIT FOR ASSISTANCE!!”

Cheery Girl waddled over and grinned “Some people take a long time to get used to all this” which was supposed to make me feel better but made me feel like inserted an unexpected item into her bagging area.

“It would be really good if the machine would just let me get on with it,” I said as nicely as I could muster through gritted teeth.

Anyway, I won’t blurble on but I’m still a Self Checkout Beginner. I can’t really manage paying with cash yet. When I needed change today I spent some minutes examining the hardware closely to try to determine where my ten pound note might have popped out. I eventually found it, protruding by one centimetre somewhere unexpected which was definitely not the bagging area.

But I also wonder why I get somewhat delayed and frustrated by the whole process when part of the price of my shopping goes to pay the wages of the staff on the checkouts?

So if I’m doing the job myself, where, I wonder, is my cut? I must ask at Customer Services. I think a tenner an hour would be fair.

Advertisements

About janh1

Part-time hedonist.
This entry was posted in Cycling and tagged , , , . Bookmark the permalink.

10 Responses to Paranoia II

  1. IsobelandCat says:

    “I was pretty confident the self check-out (I wish they’d change the name – sounds far too much like a euthanasia clinic)” made me giggle.

    The rest of your post was more of wry smiles of recognition and gratitude that someone else feels like a luddite technophobe with these machines. I always have my own bag, and there always seems to a problem with that.

    Fortunately, I still have M&S across the road, where they smile politely and thank you for waiting which my restores my faith in the food shopping in supermarkets experience.

  2. janh1 says:

    Hi Isobel. Yes the “own bag” thing causes delays. You’d think they’d make it easier to be eco-friendly and not choke swans.

    An M&S across the road? Perfect!

  3. IsobelandCat says:

    Yes. It’s lovely. Tho’ very small. It’s like our local community centre. You bump into everyone there and some of the staff have worked there for decades. Better than any soap opera. I once went out to buy a pint of milk and came home with a cashmere coat…

  4. Pseu says:

    -that puts my “I went for a cardi and came back with shoes,” right in the shade, Isobel!

  5. IsobelandCat says:

    It was an absolute bargain at the end of the sales. But after I’d worn it to my father’s funeral I rather went off it and it went to the charity shop.

  6. janh1 says:

    Cor. Cashmere! I had a cashmere camel coat once with impressive shoulder pads but the edges of the sleeves showed the wear eventually. Must have been the 80’s. 😉

    Nice that a local M&S can feel like part of the community.

  7. IsobelandCat says:

    We’re v protective of it, especially as Tesco seems to be making a bid for business, having opened up two branches within a few hundred yards of each other, with M&S in the middle.
    We had a Somerfield, known locally as Scummyfield, which has morphed into Morrisons, but I don’t use it much. It is however where I have my self check-out experiences.

    • janh1 says:

      My first experience of Morrison’s was in Leeds when son no 2 was at Uni. It seemed terribly claustrophobic with narrow aisles and a low ceiling. Dead cheap though but I still couldn’t wait to get out!

      Bloody Tesco. Had to return a rotten chicken to them last Monday. I should blog about it, really. Disgusting.

  8. Paying by card is sooooo much easier than trying to work out where the cash goes in and comes out!

  9. janh1 says:

    🙂 True! I need new specs anyway because the varifocal element of mine barely works any more so picture scene of mad cycling woman peering closely at all the various bits of the self-checkout and groping it to try and locate her tenner!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s